Terms and Conditions

Terms and Conditions: Natural Wood Variations

1. Nature of Natural Wood: Our products are crafted from natural wood, which inherently possesses unique characteristics such as grain patterns, knots, color variations, and texture differences. These variations are a testament to the authenticity and beauty of the material.
2. Handcrafted Process: Each piece of natural wood is hand-selected and crafted by skilled artisans. While we strive for consistency in our products, slight variations may occur due to the handmade nature of our process.
3. Visual Representation: Product images on our website are provided for illustrative purposes and may not precisely represent the exact item you receive. Variations in wood grain, color, and texture are to be expected and celebrated as part of the natural beauty of wood.
4. Customization: Customers may have the option to request specific wood characteristics or finishes for their orders. While we will do our best to accommodate such requests, we cannot guarantee an exact match to the provided specifications due to the inherent variability of natural wood.
5. Quality Assurance: We take pride in the quality of our craftsmanship and materials. Each product undergoes thorough quality control measures to ensure that it meets our standards for durability and aesthetic appeal.
6. Returns and Exchanges: Given the unique nature of natural wood variations, returns or exchanges based solely on differences in wood grain, color, or texture are generally not accepted. However, if there are defects or damages unrelated to natural variations, please refer to our return policy for further assistance.
7. Customer Satisfaction: Our priority is your satisfaction with our products. If you have any concerns or questions regarding natural wood variations, please don't hesitate to contact us. We are committed to addressing your inquiries and ensuring your experience with our products is positive.

By making a purchase from our website, you acknowledge and accept these terms regarding the inherent variations of natural wood. Thank you for choosing our handcrafted products, and we hope they bring warmth and beauty to your space.